By 2016 the bank wanted a single provider to run external executive coaching for its largest senior population, the MD level. The objectives were clear: improve global reach, raise consistency and quality at the senior level, and lift the experience for coaches and coachees alike.

Acuity Coaching won the exclusive mandate at MD level, onboarding incumbent internal coaches alongside coaches from other suppliers - a sensitive process completed to timescale - and co-created a standardised programme accessible anywhere in the world to the same standard. Measurement is built with the bank rather than drawn from a template, most recently connecting each coaching objective to a prospective contribution to the bank's headline performance metric.

At the end of 2025 the bank tendered again, for an integrated succession planning and development programme covering the Executive Committee and the two levels below. The mandate was awarded to Acuity Coaching exclusively, delivered through PINACL - one of the first programmes of its kind globally to combine succession planning with executive coaching in a single structure.