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Case Study

3

Languages of delivery

Delivered in three languages, where others could not

A flagship women's development programme the previous supplier could not deliver - because it had to run in English, French and Turkish, across 17 countries. We won it on a ready, language-matched panel and 31 senior women are now coached in their own language.

Sector: Customer Experience  |  Region: UK, Europe, Middle East  |  Seniority: Senior Manager, Executive
Client: A global leader in customer experience and business transformation services, with a workforce of several hundred thousand people.

2000

Selected

2000

In delivery

The brief

The client's flagship top-talent and diversity programme had already run for two years, created to grow the confidence and capability of women across the organisation and accelerate their progression to senior levels. To take it forward, the EMEA Learning and Leadership Development team needed coaching delivered in English, French and Turkish - something the previous supplier could not provide. The cohort: 31 senior leaders across 17 countries, each coached in their own language, in cohorts that shared a single coach throughout.

Why we won

Within the tender window we presented a panel matched precisely to the client's languages and locations - coaches based across the UK, France, Switzerland and Turkey - alongside a clear table of proven women-in-leadership content: executive presence, confidence and voice, influence and authentic leadership. The client could see at a glance that the programme could run in their languages, with material aligned to their cultural pillars and minimal set-up. A solution, not a sales pitch, won the work.

How we deliver

A six-month, coaching-led virtual programme built around continuity: four 1:1 sessions, four group sessions and four to six workshops per participant, with one coach per cohort so trust carries through every format, and every coaching objective mapped to the client's own values framework. At the interim review, with the programme around two-thirds delivered, attendance stood at almost 99% across a senior, time-pressured cohort, with participants cascading learning to their own teams. Both client and coaches are keen to continue.

31

Senior women coached

99%

Session attendance

17

Countries across EMEA

“A gift, and hugely beneficial - it created a safe space for the honest conversations that lead to real breakthroughs.”

Programme participant
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